Reviews
Our Google Reviews
“Loved our stay at Setsumon.”
Loved our stay at Setsumon. The location couldn't be better and the rooms were exactly as advertised. We really liked having a little kitchen and laundry. Most memorable was the staff. Thomas and Sinead greeted us at check-in and were super efficient and friendly. Over our week there, Tom, Meg , Maddy, Lydia and Emily were all so friendly and gave us lots of good tips and recommendations. Would absolutely stay at Setsumon again!
Fraser J. | February 2026
“Our stay felt personal, relaxed, and memorable”
Setsumon Niseko has an amazing team. Thomas and Sinead were extremely helpful at check-in. Tom and Meg were awesome at the front desk and made everything easy. Maddy was great with handling any issues, and Lydia and Emily were always friendly and made the stay even better.
Maia J. | February 2026
HEAR from OUR GUESTS
Our Guestbook
R E V I E W
“Fabulous stay at The Setsumon”
The Setsumon was perfect for our stay in Niseko, staff very polite & helpful.
Perfect location, room facilities were great, staff very helpful.
Wayne| August 2026
R E V I E W
“Fabulous stay at The Setsumon”
The Setsumon was perfect for our stay in Niseko, staff very polite & helpful.
Perfect location, room facilities were great, staff very helpful.
Wayne| August 2026
R E V I E W
“A Truly Memorable Holiday”
Thomas and Sinead were very helpful at check-in and set the tone for a great visit. Tom and Meg were awesome at the front desk and always ready to help. Maddy was quick and helpful with any problems, and Lydia and Emily were both so kind and welcoming. Thank you all for making our holiday one we will remember for years to come.
Brette J. | February 2026
R E V I E W
“Awesome stay at Setsumon.!”
Thomas and Sinead were very helpful at check-in and set the tone for a great visit. Tom and Meg were awesome at the front desk and always ready to help. Maddy was quick and helpful with any problems, and Lydia and Emily were both so kind and welcoming. Thank you all for making our holiday one we will remember for years to come.
Brette J. | February 2026
R E V I E W
“Wonderful stay with fantastic team”
We had a wonderful stay at this hotel, made truly exceptional by the outstanding service from the receptionist, Tom. From the moment we arrived, Tom was warm, professional, and incredibly welcoming, immediately making us feel at ease. He went above and beyond to ensure our stay was smooth and enjoyable — always happy to help with questions, recommendations, or anything we needed, and doing so with genuine care and a positive attitude. His local knowledge and attention to detail really stood out and made a big difference to our overall experience. It’s rare to encounter customer service of such a high standard, and Tom is a real credit to the hotel. Thanks to him, our stay felt personal, relaxed, and memorable. We wouldn’t hesitate to return and would highly recommend this hotel, especially knowing we’d be greeted by someone as fantastic as Tom at reception
Lewis R. | February 2026
R E V I E W
“Great location, good sized apartment.”
We had a wonderful stay at this hotel, made truly exceptional by the outstanding service from the receptionist, Tom. From the moment we arrived, Tom was warm, professional, and incredibly welcoming, immediately making us feel at ease. He went above and beyond to ensure our stay was smooth and enjoyable — always happy to help with questions, recommendations, or anything we needed, and doing so with genuine care and a positive attitude. His local knowledge and attention to detail really stood out and made a big difference to our overall experience. It’s rare to encounter customer service of such a high standard, and Tom is a real credit to the hotel. Thanks to him, our stay felt personal, relaxed, and memorable. We wouldn’t hesitate to return and would highly recommend this hotel, especially knowing we’d be greeted by someone as fantastic as Tom at reception
Lewis R. | February 2026
R E V I E W
“Great Location and Exceptional Hospitality”
I had a great stay here. The place was super clean, comfortable, and exactly as described. The location was perfect and made getting around really easy. Tom was the best, he was friendly, helpful, and quick to respond whenever we needed anything. Everything was well organised and made the stay stress-free. Would definitely stay here again and recommend it to anyone visiting the area!
Shana H. | February 2026
R E V I E W
“Great Location and Exceptional Hospitality”
I had a great stay here. The place was super clean, comfortable, and exactly as described. The location was perfect and made getting around really easy. Tom was the best, he was friendly, helpful, and quick to respond whenever we needed anything. Everything was well organised and made the stay stress-free. Would definitely stay here again and recommend it to anyone visiting the area!
Shana H. | February 2026
R E V I E W
“Best location, central to everything”
The Setsumon has an outstanding location, excellent showers, and incredible staff. Tom at the front desk really took our trip to the next level by helping us navigate everything Niseko and the nearby villages had to offer during our stay. We joked that he almost seemed inhuman because he was so helpful.
wavesareenergy | January 2026
R E V I E W
“Best location, central to everything”
The Setsumon has an outstanding location, excellent showers, and incredible staff. Tom at the front desk really took our trip to the next level by helping us navigate everything Niseko and the nearby villages had to offer during our stay. We joked that he almost seemed inhuman because he was so helpful.
wavesareenergy | January 2026